ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities.
ADManager Plus License FAQ 1. Who is a help desk technician?
A non-administrative user who has been or tasks with the ADManager Plus to manage Active Directory is a Help Desk Technician. Example: If an administrator want to reset password and unlock user accounts, he can delegate it to any help desk user. The help desk user can login and can exercise the delegated tasks only.
Why do I need an help desk technician pack? The Help Desk User pack allows multiple login to ADManager Plus. With multiple login, different users can perform their specified tasks to manage the Active Directory. Example: The administrator can create a login for the HR personnel with the permission to create new users in the Active Directory.
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The HR personnel can login and exercise only the delegated task of creating new users. In this way the administrator can effectively delegate tasks to others as well as retain control on the Active Directory environment. When do I not need the the help desk technician pack?
In case you are the only person managing the AD environment and don't have plans to delegate tasks to others then you will not need the help desk user pack. What is the functionality available in the evaluation version? In the evaluation version: • Manage Unlimited Objects in two domains • Reports on all objects • Can delegate 2 Help Desk Technicians • 30 Days evaluation period 5.What will i get in a free edition? In the free version: • Manage up to 100 users in one domain • Reports will show the first 100 objects 6. How is ADManager Plus licensed? ADManager Plus is licensed on annual subscription based on the number of Domains it would manage. Is it necessary to buy separate licenses for Child Domains?
Yes, it is necessary to purchase separate licenses for Child Domains. Can I buy a consolidated license for an AD Forest?
There is no option to buy a Forest based license. It is mandatory to buy licenses for individual domains you need to manage in a forest. Is there any restriction on the number of objects in an AD Domain? There is absolutely no restriction on the number of objects(users/computers/groups) in a Domain. I have a domain spread over geographical locations, can I purchase one license and use it on all locations. If you purchase a license, it can be installed in only one machine.
Therefore a single license for the above scenario will not work out. How to order? To purchase ADManager Plus, contact a representative at ( +1-888-720-9500) or near you for pricing and ordering information. Buy Online To purchase ADManager Plus online, visit.
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